Study "Improving insurance claim forms"
Real life questions
[Questionnaire shown when no insurance claim has been rejected previously.]
Please answer the following questions honestly.
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Hypothetically, what would you do if your insurance claim got rejected fairly in real life?
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Hypothetically, what would you do if your insurance claim got rejected unfairly in real life?
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Please motivate your previous answers.
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[Questionnaire shown when an insurance claim has been rejected previously.]
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Why was the claim rejected?
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Did you feel the rejection was fair?
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What did you do as a consequence of this rejected claim?
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Please motivate your previous answer.
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